DEAR SUZANNE
By Suzanne Henderson
LETTER 10 – May 2022 | Trooped Out in Temecula
2018 Isuzu Trooper Transmission Problems
Dear Suzanne,
I have a 2018 Isuzu Trooper that I purchased new and now has 47,000 miles. Since I’ve gotten it, I’ve taken it to the Isuzu dealership for repairs about seven or eight times. It seems to have a few problems, but the transmission is the worst. When I try to accelerate, the whole thing jerks and shakes, even though they’ve already replaced the shifter. It seems as though the problem disappears whenever the dealership technicians look at it though, since they’ve never been able to duplicate the issue.
Could this be a lemon case even though I’ve had the truck for a while? If they can’t duplicate the problem, does that mean I don’t have a case?
Trooped Out in Temecula
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Gather All Repair Documentation (Repair Orders)
Dear Trooped,
Isuzu Troopers are unfortunately known for having transmission issues. And the fact that they replaced your shifter, even when they couldn’t duplicate the problem, leads me to believe they know this is just the beginning of significant transmission problems.
While you are close, you’re still within your powertrain warranty, which is critical. To qualify for California lemon law, a vehicle must have had at least two to three repair attempts while still covered under that manufacturer’s warranty. With seven or eight visits under your belt, you’ve definitely hit the minimum and then some, with each subsequent repair helping to improve your claim.
What will be most crucial for your claim are your repair orders. Each time you bring your vehicle into a dealership for repairs, they are required to give you a written receipt showing your concerns, the mileage, any repairs they made, and whether those repairs were covered under the manufacturer’s warranty. Even when they were unable to duplicate the issue, so long as that was noted on the repair order, that visit can be used towards your claim.
For a case like this, you will find it incredibly helpful to consult with a California lemon law attorney. Their knowledge of the ins and outs of lemon law will prove invaluable to you. Their services also come at no cost to you, because in California, the manufacturer is responsible for all attorney’s fees and court costs. You only have a short while left in your warranty, so it’s best to begin the process as soon as possible so that the manufacturer can’t claim the issues are caused by normal wear and tear. Gather up all your documents and contact one of the skilled lemon law attorneys in our network so you can get back on the road soon.
Suzanne
Free Legal Advice About Your 2018 Isuzu Trooper Claim
Dear reader, are your vehicle problems ruining your life? Confused about what legal route to take? We’re here to help! Find information about California’s lemon law protections here, fill out the form on this page, or give us a call at (323) 553-7525 to discuss your situation with someone who understands how frustrating it can be to have a lemon car, and what to do about it.
DEAR SUZANNE is a weekly column written by Suzanne Henderson and published in LemonLawyers.ORG. If you have a defective lemon vehicle and have questions about CA Lemon Law or how to file a claim in California, please write to dearsuzanne@lemonlawyers.org. While not guaranteed, we will try to feature your letter in this column to provide you the answers you need, as well as enlighten other consumers who may have lemon problems similar to yours.
Disclaimer: Suzanne Henderson is not a lawyer and the points discussed here are intended for general information and reference purposes only and not to be construed as legal advice. Please consult a California lemon law lawyer to get proper legal advice about your lemon law claim.
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